ACCREDITED SKILLS PROGRAMME

Business and Office Administration

Overview Duration Delivery Method Who Should Attend Prerequisites Unit Standards

Overview

The programme will provide learners with the ability to maintain, determine, record and confirm bookings on a manual and computer system. Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

Duration

Delivery Method

Who Should Attend

Prerequisites

Unit Standards

Monitor and Control Office Supplies NQF Level 3 (2 credits)
(13937)

Learning outcomes:

Monitor office supply levels
Maintain office supply processes and procedures
Monitor and control the distribution of office supplies

Unit Standards

Monitor and Control the Maintenance of Office Equipment NQF Level 3 (4 credits)
(13931)

Learning outcomes:

Monitor and control the distribution of office supplies

Plan, Monitor and Control an Information System in a Business Environment NQF Level 3
(13933)Learning outcomes:

Plan storage and retrieval system
Monitor the implementation of the filing and retrieval system
Control the implementation of a filing and retrieval system

Unit Standards

Maintain a Booking System (7706) NQF Level 3 (3 credits)
(7706))

Learning outcomes:

Demonstrate maintaining a booking service
Explain the importance of giving accurate information to customers and the need to be aware of time
Explain the reasons for providing an efficient service in terms of company profitability and repeat business
Explain the need to meet customer expectations in terms of knowledge of services and facilities
Explain the importance of taking deposits in terms of 'no shows'
Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
Explain the importance of keeping other departments informed of current and future bookings
Given a range of customers, deal with customers politely and efficiently
Promote the establishment's services and facilities at all appropriate times and explain why
Determine the availability of services and facilities correctly and communicate this clearly to the customer
Offer alternative facilities to customers and explain the importance of doing so
Given a range of bookings, take down the details and record the booking
Provide customers with confirmations of bookings and all relevant information
Confirm the bookings and request deposits from customers
Given a range of amendments, choose a procedure and give reasons for the method chosen
Given a system failure or error in manual systems, decide what action to take
Carry out all work in an organised and efficient manner taking account of priorities
Describe situations where a customer’s booking has been cancelled incorrectly
Describe how performance would be adapted in a different type of establishment