ACCREDITED SKILLS PROGRAMME
This programme is designed to assist learners with problems related to the identification and response to customer needs. The candidates will learn how to organise and manage their activities when attending to customers so that responses are delivered in a professional manner and according to requirements. They will also be able to communicate effectively when responding to customer requirements so that informed and accurate advice is provided. Once learners have completed the programme, they will be able to work effectively with other team members in solving costumer complaints.
|Accredited Skills Programmes|