ACCREDITED SKILLS PROGRAMME
Inbound Contact Centre Skills
This programme is intended to assist learners to be able to identify and solve client queries. They will be able to organise and manage their activities effectively by having the specific and relevant information at hand. They will learn to work effectively with others as a member of a team where escalations are identified, passed on and followed up within all acceptable timeframes.
Learners will also be able to identify and solve customer problems pertaining to the meeting of performance standards as well as organising and managing their activities responsibly and effectively so that performance standards are met. They will learn how to collect, analyse and critically evaluate incoming data from customers in order to respond accurately. They will also be able to communicate with and respond to clients effectively on a one-on-one basis.
|Accredited Skills Programmes|