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ACCREDITED SKILLS PROGRAMME

Business Etiquette and Ethics

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Overview Duration Prerequisites Unit Standards
Overview
Overview

This programme provides a broad introduction to the business environment. It is the starting point for a learner in a selected sector. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work. It will allow the learner to contribute to the smooth running of the office, and as such should help others wherever possible. The learner will develop the right attitude that will lead him/her to more efficient operations with greater respect for others.

The learner will be able to identify and respond to factors, faults or damage which increase the security risk for staff and customers. The learner will also be able to use all relevant technology and understand how maintaining a high standard of security impacts positively on revenue for the business.

Duration
Duration

This programme is run over 4 days.

Prerequisites
Prerequisites

Learners should be competent in Communication and Mathematical Literacy at NQF Level 3.

Unit Standards
Unit Standards

Demonstrate an Understanding of a Selected Business Environment NQF 4
(10 credits)

(14357)

Learning outcomes:

  • Explain the structure and roles of different types of organisations within their own industry in SA.
  • Demonstrate an understanding of the concept of a market as applied to a selected business sector.
  • Identify and describe the role of professional bodies in a selected business sector.
  • Discuss the market position of a selected organization in the relevant sub-sector.

Function in a Business Environment NQF 3 (4 credits)
(7785)

Learning outcomes:

  • Develop a strategy for maintaining office equipment in accordance with organisational requirements.
  • Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities.

Maintain a Secure Working Environment NQF 3
(1 credit)

(7796)

Learning outcomes:

  • Describe and maintain a secure environment by following the security procedure in accordance with organisational requirements.
  • Secure customer, staff and storage areas from unauthorized access in accordance with organisational requirements.
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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