ACCREDITED SKILLS PROGRAMME
Customer Service Skills and How to Conduct a Successful Meeting
Overview
The purpose of this programme is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. It will assist the learner to be able to identify and solve problems and make decisions when monitoring customer service levels. It will also provide the learner with the ability to work as a member of a team through providing feedback on key performance areas. The learner will be able to organise activities by planning and executing a review of customer service levels.
The programme is also designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and does not include corporate governance. The programme also focuses on the importance of complying to the code of conduct of an organisation. It demonstrates an understanding of the world as a set of related systems, by explaining the consequences of non-compliance.
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