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ACCREDITED SKILLS PROGRAMME

Human Resources Management

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Overview Duration Who Should Attend Prerequisites Unit Standards
Overview
Overview

This programme will provide learners with the ability to identify and solve people development problems using critical and creative thinking. Learners will be able to work as a member of a team in planning, promoting and managing the implementation of people development processes in a unit. Learners will also learn how to monitor the performance of team members, as well as work as a team member in planning, promoting and managing the implementation of a performance monitoring system.

Furthermore, learners will gain knowledge on how to recruit and select people for defined positions within an organisation or within the personnel recruitment industry. Persons credited with this programme can prepare, recruit and select suitable candidates according to ability and potential.

Duration
Duration

This programme is run over 8 days.

Who Should Attend
Who Should Attend

This programme is intended for manager in all economic sectors.

Prerequisites
Prerequisites

The learner must be competent in Mathematical Literacy, Communication and Computer Literacy at NQF level 4.

Unit Standards
Unit Standards

Lead People Development and Talent Management NQF 5 (8 credits)
(252029)

Learning outcomes:

  • Analyze education, training and development needs of members of a unit.
  • Record the results of the training needs analysis.
  • Compile a people development plan for a unit.
  • Manage the implementation of the people development plan of a unit.

Monitor and Evaluate Team Members Against Performance Standards NQF 5 (8 credits)
(252034)

Learning outcomes:

  • Formulate performance standards for team members in a unit.
  • Establish systems for monitoring performance.
  • Prepare for a performance review of a team member.
  • Conduct performance review interview.

Recruit and Select Candidates to Fill Defined Positions NQF 5 (9 credits)
(12140)

Learning outcomes:

  • Plan and prepare for recruitment and selection.
  • Recruit applicants.
  • Select staff.

Select and Coach First Line Managers NQF 5 (8 credits)
(252035)

Learning outcomes:

  • Select first line manager for a specific position.
  • Plan the coaching process of a first line manager.
  • Coach selected first line manager.
  • Monitor and measure the results of coaching sessions.
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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