ACCREDITED SKILLS PROGRAMME

Business Etiquette and Ethics

Overview Duration Delivery Method Prerequisites Unit Standards

Overview

This programme provides a broad introduction to the business environment. It is the starting point for a learner in a selected sector. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work. It will allow the learner to contribute to the smooth running of the office, and as such should help others wherever possible. The learner will develop the right attitude that will lead him/her to more efficient operations with greater respect for others.

The learner will be able to identify and respond to factors, faults or damage which increase the security risk for staff and customers. The learner will also be able to use all relevant technology and understand how maintaining a high standard of security impacts positively on revenue for the business.

Duration

Delivery Method

Prerequisites

Unit Standards

Demonstrate an Understanding of a Selected Business Environment NQF 4
(10 credits)
(14357)

Learning outcomes:

Explain the structure and roles of different types of organisations within their own industry in SA.
Demonstrate an understanding of the concept of a market as applied to a selected business sector.
Identify and describe the role of professional bodies in a selected business sector.
Discuss the market position of a selected organization in the relevant sub-sector.

Function in a Business Environment NQF 3 (4 credits)
(7785)

Learning outcomes:

Develop a strategy for maintaining office equipment in accordance with organisational requirements.
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities.

Maintain a Secure Working Environment NQF 3
(1 credit)
(7796)

Learning outcomes:

Describe and maintain a secure environment by following the security procedure in accordance with organisational requirements.
Secure customer, staff and storage areas from unauthorized access in accordance with organisational requirements.

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Accredited Skills Programmes