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ACCREDITED SKILLS PROGRAMME

Team Performance and Safety Awareness in the Workplace

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Overview Duration Prerequisites Unit Standards
Overview
Overview

This programme requires learners to reflect on their strengths and weaknesses as well as their teams in order to manage team performance. The learners will be able to identify and solve problems and make decisions in developing a plan of action to minimise negative influences and enhance the performance of a group. It will also enable learners to apply a code of conduct in their decision making. They will be taken through the process of induction for health and safety principles to new personnel so that they can explain the duties of both the employees and employers regarding Occupational Safety and Heath in the workplace.

Learners will be able to understand the requirements that apply to persons entering the workplace and perform any duties therein. They will also be able to understand the requirements for the use of Personal Protective Equipment (PPE), housekeeping and emergency procedures that apply to the workplace. They will be able to identify and solve problems pertaining to understanding basic health and safety principles in and around the workplace. They will learn to organise and manage oneself and one's activities so that one is aware of all the rules and regulations that impact safety and health in and around the workplace.

Duration
Duration

This programme is run over 3 days.

Prerequisites
Prerequisites

Learners should be competent in Communication and Mathematical Literacy at NQF Level 2.

Unit Standards
Unit Standards

Apply Knowledge of Self and Team in order to Develop a Plan to Enhance Team Performance NQF 3 (5 credits)
(13912)

Learning outcomes:

  • Demonstrate knowledge and understanding of self as a worker in a specific work position
  • Identify own role in an organization
  • Use a variety of strategies to deal with potential conflict in a team or group
  • Demonstrate knowledge and understanding of the dynamic within a specific group
  • Develop a plan of action to enhance the performance of a team

Explain Basic Health and Safety Principles in and around the Workplace NQF 2 (4 credits)
(259639)

Learning outcomes:

  • Explain both employer and employee duties regarding occupational safety and health in the workplace.
  • Explain the general safety rules in the workplace.
  • Explain the use and application of Personal Protective Equipment in the workplace.
  • Explain good housekeeping in the workplace.
  • Explain and apply emergency procedures in the workplace.
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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